Online Application for Verification of Eligibility for Permanent Identity Card

You can make use of an online service to submit your application for verification of eligibility for a permanent identity card. The following will give you the details about using that service.

1. Applicants must be staying in Hong Kong legally when submitting applications (regardless of whether by post, drop-in or via the Internet). If you are not physically present in Hong Kong when you apply, your application will not be processed and will be treated as closed.
2. Normally, the Immigration Department will take six weeks to process applications if all of the supporting documents provided are in order. Further time may be required depending on the complexity of the application, and the number of applications received at the same time.

Preparing to Submit Your Application

Please read the Notes for Guidance (ROP145A) before submitting the application.

Supporting Documents

If the applicant holds a Hong Kong smart identity card:

• Copy of Hong Kong smart identity card

If the applicant does not hold a Hong Kong smart identity card

• Copy of pages of a valid travel document containing personal particulars and the latest arrival stamp
• Copy of birth certificate (if any)

Other Documentary Proof

Upon online application, you are required to submit the supporting documents mentioned above. If required, we will notify you in writing to submit further information and documentary proof. Upon receipt of our notice, you may submit the requisite documents online or by post.

File Formats for Document Submission

You should scan relevant supporting documents in one of the following formats.

File type: JPEG, PDF, GIF, PNG or TIF (RAW, LZW, JPEG, CCITT-G4)
File size: 5Mbytes or below for each file

Please ensure that the scanned document copies are clear and legible.

Application Submission Online

When the supporting documents are ready in an acceptable file format, you can use the following link to access the submission service. You are advised to submit the application through your personal computer to minimise the chance of exposing your information to unauthorised people.

Note: You may be required to provide additional information and documents to support your application, and may be notified in writing to produce the original documents for verification.

Assistance and further information

If you need technical assistance in using the online service, you can call the Immigration e-Services Hotline at (852) 3128 8668 between 7 am and 11 pm daily.

For general enquiries, please call (852) 2824 6111 during office hours (from 8:45 am to 5:15 pm, Monday to Friday, from 9 am to 12 noon on Saturday, except public holidays), send a fax to (852) 2877 7711 or send an email to enquiry@immd.gov.hk.

Further information on the service is also available in a set of helpful frequently asked questions (FAQs).